FAQs

Answers when you need them

Everything you need to know about deliveries, emergencies, billing, and how we keep you powered up. Still stuck? Chat in the app or contact us.

Where does Clutch deliver?

Availability

We currently serve Lagos, Abuja, and Port Harcourt with fuel, gas, diesel, and roadside support. More cities are rolling out soon—tell us where you need us.

How fast can I get fuel or gas?

Delivery

Most deliveries arrive in under 30 minutes depending on traffic and distance. You can track status in the app and chat our team if you need an update.

Do you support emergencies?

Roadside

Yes. Tap Emergency in the app or call our hotline for towing, jumpstarts, and on-the-spot refueling. We respond 24/7.

Can businesses and fleets use Clutch?

Business

Absolutely. We create custom plans for fleets, estates, and businesses with scheduled deliveries, transparent billing, and dedicated support.

How do I pay?

Payments

Pay securely in the app using cards or supported wallets. Business clients can enable invoicing with agreed payment terms.

Is my information secure?

Security

We use modern encryption and follow industry best practices for data handling. See our privacy policy for details.

What if I need to reschedule or cancel?

Orders

Open your active order in the app and choose reschedule or cancel. For urgent changes, call us and we’ll help immediately.

Do you deliver to generators and estates?

Coverage

Yes. We support homes, estates, and business premises. Share access notes in the app so our drivers can reach you quickly.

Need more help?

Chat with us in the app or reach out via the contact page. We respond quickly.